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The Division of Science Machine Shop, located in Vanderbilt’s Stevenson Science Center, is staffed by a full-time manager/instrument maker. The Science Shop has three- and four-axis CNC milling machines, multiple lathes, and other machines that are used regularly to produce hardware components, including prototypes. The Machine Shop also offers consultation on designs prior to the fabrication process.
| Hours | Location |
|
8:00 am - 5:00 pm, Monday - Friday |
6316 Stevenson Center |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| John Fellenstein |
Technical Supervisor III
|
615-322-2770
|
john.fellenstein@Vanderbilt.Edu
|
Stevenson Center 6
|